Executive Profile
MHA-qualified Healthcare Administrator with 8 years of experience managing multi-speciality hospital operations, accreditation, and revenue cycle. Oversaw a 200-bed hospital department generating ₹18 crore annual revenue, achieved NABH accreditation in 18 months, and reduced operational costs by 14% through process re-engineering.
Experience
Assistant Hospital Administrator, Kokilaben Dhirubhai Ambani HospitalApr 2020 — Present
Mumbai, India
- Administered daily operations across 3 specialty departments (Cardiology, Oncology, Orthopaedics) with combined 200 beds, overseeing staff scheduling, vendor contracts, and patient-flow protocols.
- Led the hospital's NABH accreditation preparation, coordinating 12 departments over 18 months and achieving full accreditation with zero major non-conformities.
- Reduced departmental operational costs by 14% (₹2.5 crore) through consumable standardisation and renegotiated service-level agreements with 8 vendors.
- Drove IP bed-occupancy rate from 72% to 86% by implementing a real-time bed-management dashboard and daily capacity meetings.
Hospital Administrator (Executive), Wockhardt HospitalsJul 2016 — Mar 2020
Mumbai, India
- Managed front-office, billing, and medical records teams of 45 staff, improving patient check-in time from 22 minutes to 11 minutes.
- Implemented a Revenue Cycle Management (RCM) overhaul that reduced insurance claim rejection rate from 18% to 7% within 6 months.
- Coordinated Joint Commission International (JCI) preparatory audit, resolving 38 gap observations across clinical and administrative processes.
Education
MHA (Master of Hospital Administration), Tata Institute of Social Sciences (TISS), Mumbai2014 – 2016
Dissertation: Bed-occupancy optimisation strategies in private tertiary hospitals · First Class
B.Sc. Life Sciences, University of Mumbai2011 – 2014
First Class
Credentials
Hospital Operations Management · NABH / JCI Accreditation · Revenue Cycle Management (RCM) · Bed & Capacity Management · Healthcare Analytics & Reporting · Vendor & Contract Management · Staff Rostering & HR Coordination · Hospital Information Systems (HIS/HMIS)
Certifications & Affiliations
- NABH Internal Auditor — Quality Council of India (2021)
- Lean Six Sigma Yellow Belt — Indian Statistical Institute (2022)
- Member — Indian Association of Healthcare Administrators (IAHA)