Vikram Nambiar
Profile
Product Manager with 6 years owning 0-to-1 and growth-stage B2B SaaS products. Launched a self-serve onboarding flow at Freshworks that drove ₹4.2 Cr ARR uplift in 6 months. Scaled the product from 12,000 to 80,000 active users over 2 years through data-informed roadmap prioritisation and cross-functional squad leadership.
Experience
- Owned the self-serve onboarding squad for Freshdesk; redesigned activation funnel cutting time-to-first-value from 8 days to 1.2 days and lifting 30-day retention from 41% to 62%, generating ₹4.2 Cr incremental ARR in H1 FY24.
- Drove roadmap for the AI-powered ticket-tagging feature (GPT-4 fine-tuned model); launched to 6,000 enterprise customers, reducing average ticket resolution time 22% — cited in 4 customer case studies.
- Defined and tracked 3 north-star metrics (activated accounts, weekly active support agents, CSAT); aligned 3 engineering squads and 2 design pods to a single OKR framework, eliminating roadmap conflicts across 14 PMs.
- Ran 40+ user-research sessions per quarter with Indian and SEA SMB customers; discovery insights directly informed 6 shipped features and deprecated 2 low-ROI initiatives.
- Launched driver-app feature enabling real-time route optimisation for 3,200 delivery partners; on-time delivery rate improved from 74% to 91%, saving ₹80 L/month in penalty costs.
- Defined MVP and led cross-functional launch of B2B produce-marketplace feature in 3 new cities within 5 months; onboarded 430 retailers in the first 60 days.
- Collaborated with data team to instrument 120+ product events, enabling funnel analysis that identified a drop-off reducing GMV by 12% — fix shipped in one sprint.
Education
Skills
Certifications & Courses
- Reforge Product Strategy & Retention — cohort graduate (2023)
- Google Analytics 4 Certified (2022)
- Product School — Certified Product Manager (CPM, 2021)