IT Support Specialist Resume Example

IT support specialist resumes in India are screened for two things above all: SLA compliance numbers and certification depth. Recruiters at IT services firms, BPOs, and enterprise IT departments scan for specific metrics — tickets per day, SLA %, first-call resolution rate, and mean time to resolve (MTTR) — alongside tool names like ServiceNow, Active Directory, Intune, and ITIL. CompTIA A+ and ITIL 4 Foundation are near-universal ATS filter triggers for L1/L2 roles. Candidates who quantify reliability and efficiency improvements in their bullets — and who list relevant certifications prominently — clear automated screening at a significantly higher rate than those who describe duties without outcomes.